Privacy Policy

Introduction

Veldron Sp. z o.o. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Controller Information

The data controller for your personal information is Veldron Sp. z o.o., a company registered in Poland with registration number KRS0000223541, located at Ulica Sienkiewicza 57, 20-406 Lublin, Poland.

Data Collection

We collect information about you when you interact with our website and services. The data we collect includes:

• Personal Information: Name, email address, phone number, company name, and other contact details you provide when contacting us or requesting our services.
• Usage Information: Information about how you use our website, including pages visited, time spent on pages, and other analytical data.
• Technical Information: IP address, browser type, device information, and other technical details collected automatically when you visit our website.
• Communication Data: Records of correspondence and communications between you and Veldron.

How We Use Your Information

We use the information we collect for various purposes, including how we use your information to provide and improve our services:

• Providing and delivering our cleaning services to you
• Responding to your inquiries and providing customer support
• Processing service requests and managing our business relationship
• Improving our website and services based on your feedback and usage patterns
• Sending you important updates about our services and business
• Complying with legal obligations and protecting our business interests
• Marketing our services to you where you have consented or where permitted by law

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when providing cleaning services
• Legitimate Interests: For business operations, customer service, and website improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our business and providing services
• When required by law or to protect our rights and interests
• In connection with a business transfer, merger, or acquisition
• With your consent or at your direction

Your Rights

Under GDPR and applicable privacy laws, your rights include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain customer data for the duration of our business relationship and for a reasonable period thereafter as required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us regarding your personal information, please reach out to us:

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Polish data protection authority (Urząd Ochrony Danych Osobowych) or your local supervisory authority.